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General terms and conditions of sale


Field of application
The following terms and conditions of sale are intended to regulate the commercial relationships between Trésors des Nacres de Tahiti and any natural or legal person via the web-site Mohea.fr. The terms and conditions of sale are regularly updated. They can not be applied retrospectively. Trésors des Nacres de Tahiti is denominated: the seller;  and the natural or legal person who purchases is denominated: the customer or the purchaser.

 

Company
Mohea and Trésors des Nacres de Tahiti are registered trademarks created by Mr Fausto Bouchereau. Mohea vanillas are distributed by the company Trésors des Nacres de Tahiti, 320 rue Saint Honoré, 75001 Paris France, registered under Siret number: 419 909 734 00024 NAF: 4649Z. 


Contact mail address: vanille@tresorsdetahiti.com, fbouchereau@tresorsdetahiti.com and vanille@mohea.fr.
Phone number: 00 33 (0)6 68 52 88 22.

Placing an order
The pieces of information entered by the customer engage his or her responsibility, concerning the vanilla selections he chooses and the quantity he decides to order, for each of them. The customer bears the liability of the proper entry of the delivery address to which he wants Trésors des Nacres de Tahiti to send his parcel, via the carrier previously chosen. Trésors des Nacres de Tahiti bears no responsibility in case of error committed by the customer in the data entry, and consequently is not to blame for the non-delivery of the customer’s order. When you validate your order, you accept the general terms and conditions of sale of the company Trésors des Nacres de Tahiti via the web-site Mohea.fr. The customer’s order is taken into account as soon as payment is validated, that is to say within a period depending on the method of payment chosen: by credit card, Paypal, bank transfer, or by bank check. The customers who choose the payment by check have to include a copy of their order form to the payment. It can be downloaded and printed from the website Mohea.fr. Orders are handled in the order of their arrival on the website Mohea.fr. Stocks are managed in real time and, when a product is not available any more, it no longer appears on the website. Once the customer has validated his or her order, the website Mohea.fr sends back an e-mail confirmation of the order. Eventually, when the payment has been validated by the banking and financial institutions of Trésors de Nacre de Tahiti, the website Mohea.fr sends an e-mail to the customer in order to accept the order and to detail the estimated period within which the order will be prepared and delivered.

Price
The prices of our products are given in Euros all taxes in accordance with French tax law, excluding the delivery costs, which depend on the weight of the parcel and the place of delivery chosen by the customer. They amount to 9,50 € concerning parcels weighting less than 500 grams, and to 10,90 € concerning parcels weighting between 500 grams and one kilogram. The local costs and various taxes on importation that are applied in the customer’s country are to be paid by the customer. The latter will thus have to pay those costs either to the carrier or to the tax services of his or her country.

 

Delivery costs
In metropolitan France, an all-inclusive scale has been set for delivery costs. They comprise the packing costs and delivery costs via Colissimo recorded delivery R1 via La Poste. The prices amount to 8,20 € concerning parcels weighing less than 500 grams, and to 9,60 € concerning parcels weighing from 0,5 kg to 1 kg. You have to add to this cost 1,30 € corresponding to the hand delivery, versus a valid counter-signature as proof of receipt. The delivery costs to foreign countries are detailed in the prices of Colissimo international. They are determined depending on 4 world areas, with different prices for each of those areas.

Payment
They can be achieved by credit card, by bank card via Paypal, by bank transfer or by bank check, for the clients residing in France and via a customer Paypal account. The customer will find, in his or her parcel, the purchase invoice made out in the customer’s name and a packing slip. Both documents are necessary in order to accomplish customs procedures, in case the customer resides out of France. 

Delivery time and conditions
Deliveries are achieved by Colissimo recorded delivery in metropolitan France and Colissimo international for other destination countries. Delivery is considered as being accomplished as soon as the order is in the hands of the customer, and it is materialized by the customer’s signature of an acknowledgement of receipt. The period of preparation of the orders goes from 2 to 4 days after validation of payment. If ever the customer is absent on the delivery day, a calling card will be left into his or her mailbox with the contact details of the delivery department written on it. The delivery deadlines, excepted the period of preparation of the orders, are between 48 and 72 hours concerning metropolitan France, between 3 and 5 days for Europe and between 10 and 14 days for the rest of the world.  As a customer, you can have at your disposal, on the internet, an access to a monitoring service concerning your Colissimo and Chronopost shipments via La Poste. That free service enables you to control the progress of your parcel as well as its probable delivery date at your home or, more generally, at the registered address.

Delivery areas
The delivery areas are: metropolitan France, the French Overseas Departments and Territories, and the rest of the world is divided into 4 distinct areas, regarding shipments via Colissimo international.

 

The right of withdrawal – Returns and refunds
We guarantee the origin and the quality of our vanilla pods, and also the good state of the packing. Even though, according to the article in the new French Consumer Code, the right of withdrawal within a period of 14 days does not apply to food items, our customers have nevertheless a period of 14 working days within which they can return non-conform products packed in their original packing, in order to get a refund or to exchange the products, all this in conformance with our desire to provide guaranteed quality of our products. In that case, the customer will be responsible for paying the return shipping costs. If the returned products or the packing are damaged or opened, neither refund nor exchange will be possible.  The customer will have to send us an e-mail in order to detail to reasons that motivated his or her decision to return the offending items.

The content of our website – The pictures of our items
The pictures of our vanilla pods are not contractual. Given that vanilla pods are natural products, they can differ in terms of texture, color, dimension, fragrance and aroma. Our products are in accordance with the relevant French legislation. All pictures have been realized by Fausto Bouchereau, Amélie Fong and Hotu Vanilla. The map showing vanilla travels around the world was designed by Cindy Bordier. The use or copy of any text, picture or map is subject to the prior approval of the authors of this website.

 

Protection of personal data
The personal pieces of information recorded by Trésors des Nacres de Tahiti when a customer places an order are necessary so that Trésors des Nacres de Tahiti and its carrier be able to handle the customer’s order. Yet, according to the law called “Informatique et Libertés” n° 78-17, dated from January 6th, 1978, the customer can have a right to ask the company Trésors des Nacres de Tahiti to have access, to rectify, to suppress or to oppose to some pieces of personal data about himself or herself. The database constituted by Trésors des Nacres de Tahiti has been declared to the French national data watchdog CNIL under the number of declaration n° 1583390 v0. The data concerning our customers will not be communicated to third parties. Trésors des Nacres de Tahiti will have the possibility to send to its customers commercial offers or information about the products detailed in its general catalog, and also to send them free samples.   

Applicable law and competent jurisdiction
Our products are in accordance with the relevant French legislation.

The possible disputes linked with the application of the general terms and conditions of sale detailed in this section, and involving both Trésors des Nacres de Tahiti and its customers, are subject to the French jurisdiction and are within the competence of the Paris Commercial Court only. Moreover, the French language is the only one that can be used for all appeals.  

Our secure payment
In order to pay an order, the customer has several modes of payment at his or her disposal :

- By credit card: Carte Bleue, Visa and Mastercard,

- By Paypal, for customers owning a Paypal account,

- By bank transfer payable to Trésors des Nacres de Tahiti:

Bank: CREDIT DU NORD, Banking domiciliation: PARIS RASPAIL, Bank code: 30076,

Sort code: 02061, Account n°: 22735800200, Check digits: 42, IBAN: FR76 3007 6020

6122 7358 0020 042, SWIFT BIC: NORDFRPP.

- By bank check payable to Trésors des Nacres de Tahiti, to address to Trésors des Nacres de Tahiti, 320 rue Saint Honoré, 75001 Paris – France

We are not allowed to register our customers’ banking data after their payment.

Legal notices
Mohea and Trésors des Nacres de Tahiti are registered trademarks created by Mr Fausto Bouchereau. Mohea vanillas are distributed by the company Trésors des Nacres de Tahiti, 320 rue Saint Honoré, 75001 Paris France, registered under Siret number: 419 909 734 00024 NAF: 4649Z. SARL (limited liability company) with a capital of 7622, 45 €. Phone number: 00 33 (0)6 68 52 88 22. Contact mail address: vanille@tresorsdetahiti.com, fbouchereau@tresorsdetahiti.com and vanille@mohea.fr. Web author / writer / editor of Mohea.fr: Mr Fausto Bouchereau.

 

Number of declaration CNIL
The database constituted by Trésors des Nacres de Tahiti has been declared to the French national data watchdog CNIL under the number of declaration n° 1583390 v0. Type of file Customer-Prospects (NS48)

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